Filing a complaint
To file a complaint, follow the steps below:

1. Complete the return/complaint form.
Complete the return/complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and occurrence of the defect.

2. Returning the product.
When filing a complaint, please return the product along with all its accessories and a copy of the purchase invoice.

3. Shipping.
The complained product should be sent to the following address:
ART STUDIO MATEUSZ SZARAPOW
street Malownicza 139
92-761 Łódź

Return.
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary declaration and send it to our address along with the returned product(s):

ART STUDIO MATEUSZ SZARAPOW
street Malownicza 139
92-761 Łódź

Also include all accessories received with the declaration and the returned product(s) as well as the receipt or invoice in the package with the declaration and the returned product(s).